Organic Cultures
General Delivery
Buckley, MI 49620
United States
ph: 1+ 231.631.1012
Canadian and International Buyers – Please Note:
Please ensure that the shipping address is written in Western Style English with no special characters. The USA postal system will not accept non-engish written addresses.
We cannot ship certain items to non-USA addresses these include books, glassware, most fermentation/culturing accessories, and pre-packaged foods.
Shipping and handling cost will never total $0.00 USD.
All packages shipped only via USPS International Post.
Canadian rates calculated during checkout,
please choose the Canadian options available.
International orders (except for Canadian orders) must
total $50 USD or be canceled.
This is due to the fact of the extra time it takes to fill out forms,
processing, and labels for international customs, etc.
Current www.USPS.com flat rate shipping
to most countries is around $38 USD Priority Mail (6 to 10 days)
or $68 USD for Express service (3 to 5 days).
NOTE: We recommend dairy type cultures to ship only via
express post due to the nature of the product.
International Charges:
Import duties, taxes, and country charges are not included in the
item price or shipping charges. These charges are the buyer’s responsibility and are collected by post or customs personal.
Please check with your country’s customs office to determine what,
if any, additional costs will be prior to buying and placing an order.
The customer is responsible for all customs, taxes, and duties which may be payable. Shipping times vary and delays may occur if
there is customs hold.
Please understand that these issues are beyond our control.
Again, please check with your customs office if any additional
paperwork is required before placing your order.
Please do not confuse these custom fees for additional shipping charges.
We will not mark merchandise values below true value or mark items
as ‘gifts’ - USA and International government regulations
prohibit such behavior.
Returns or Holds by Your Customs Office:
Note: AU customs will not allow dairy products, koji spores, or bio-hazard items to enter the country, package will be returned.
Due to these factors we cannot ship to AU.
Sometimes a package may be delayed, held, or returned by the countries
customs office. This may be due to the item being restricted in
country or that the customs office is not familiar with the item.
We cannot be responsible for returned or destroyed items and suggest contacting your customs office for items that may be restricted
in your country. For our products, this does not happen
very often and should not pose a problem. Please email or text us
if the country customs office requires more information
before placing an order.
Again, we cannot be held responsible for additional
fees or holds placeed on items.
No refunds will be given in these cases.
Shipping and Handling & Times:
Only when the order remittance and shipping & handling charges
are paid will the order ship. Please remember that shipping
will never total $0.00 USD.
All international orders will have a 1 to 2-week holding time
to insure payment is correct and not fraudulent.
Payment for international orders must clear before items ship.
Once a customer is in our system in good standing,
the waiting time is waved for future orders.
Note: Some items such as diary cultures and other heat/cold-sensitive items are recommended to ship only via USPS Express mail
service (3 to 5 day transit time). Dairy type cultures will not transition
the trip safely with longer travel times.
All Canadian packages are shipped USPS Priority Mail (6 to 10 days) or USPS Express Mail (3 to 5 day) service.
All rates are concurrent with USA Postal Service prices;
See www.USPS.com for current rates to your country.
You will receive another email notifying you when we ship your order with tracking number(s). If ordering a live culture, please note that your culture
is harvested the day your order is shipped, not the day of ordering.
Note: We do our best to package the items properly and protected for shipping, however, since there are longer shipping times, customs clearance, and transportation handling, we cannot be held responsible for the condition of the items once the order leaves the USA location.
There are no money refunds or free replacements
for international orders, sorry.
Thank you for shopping with us and making us your partner in your
quest for holistic health and well-being.
Feel free to email us with any concerns or questions
you may have about your order or product usage.
Also, please include your order number when emailing.
Thank you again for your order and HAPPY CULTURING!
Visit our store at: store.organic-cultures.com
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Created: 01/2006 Updated: 05/2019
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Please Call 1+231.631.1012 Between 4PM - 8PM, GMT -5/EST. Copyright 2010-2019 Organic Cultures - Water Kefir Grains, Dairy Kefir Cultures, Kombucha/JUN strains, Japanese koji and tempeh spores.
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Organic Cultures
General Delivery
Buckley, MI 49620
United States
ph: 1+ 231.631.1012